FC Extensions

Terms of sale

CONTENTS

Preamble

These Terms of Sale (the “Terms”) govern the remote and electronic supply of the FC Extensions WordPress plugin, its free extensions and its premium extensions, as well as the related services, offered by Sdravobiz S.R.L. through the website https://fcextensions.com and the store https://sdravobiz.com.

FC Extensions is software that the Customer installs and runs on their own WordPress site, on their own hosting. The Publisher provides neither hosting nor any online execution service: it provides software, its updates and its support.

Any Order constitutes unreserved acceptance of these Terms in the version in force on the date of the Order. The Customer is invited to read them carefully and to print them or save them on a durable medium before confirming their Order.

The Customer is expressly invited to read Articles 8 (License of use and source code), 9 (License key and activations), 11 (Expiry, license validity and locking), 13 (Dependencies), 15 (Founder offer and lifetime license), 17 (Withdrawal and no refunds) and 20 (Warranties and liability), which define the limits of the product and the allocation of risks between the Parties.

Article 1: Definitions

  • Publisher or Seller: Sdravobiz S.R.L., identified in Article 2.
  • Customer: any natural or legal person, whether a professional or not, who places an Order.
  • Consumer: a Customer who is a natural person acting for purposes outside their commercial, industrial, craft or professional activity, within the meaning of OUG nr. 34/2014.
  • Professional: a Customer acting in the course of their professional activity, including when acting in the name or on behalf of another professional.
  • Product or Plugin: the FC Extensions WordPress plugin, as described on the Website, its files, its resources, its documentation and the Modules it contains.
  • Module: each of the extensions (add-ons) provided by the Product, which the Customer turns on or off with a toggle from the Portal. A Module is either free (Free Module) or paid (Premium Module).
  • Founder offer: the offer defined in Articles 4.2 and 15, which provides lifetime access to all Premium Modules, current and future.
  • Portal: the administration interface of the Customer’s community, provided by the Community Platform, which contains the FC Extensions section and the Module settings.
  • Site (capitalized, in the sense of activations): a separate WordPress installation, identified by its address, on which the license key is activated.
  • Publisher’s Website: the websites https://fcextensions.com and https://sdravobiz.com, their subdomains and the customer account area.
  • License key: the identifier given to the Customer after their Order, whether free or paid, which unlocks the activations, the corresponding Modules, the updates and the support.
  • License Server: the service operated by the Publisher that records activations, checks the validity of keys and delivers updates.
  • Member: any person registered in the Customer’s community.
  • Community Data: the information of the Customer’s community stored in its database by the Community Platform and by the Plugin: profiles, posts, comments, messages, Module settings, anonymous profile and deleted accounts counter.
  • Community Platform: the Fluent Community WordPress plugin, which manages the Customer’s community and on which the Plugin relies.
  • Connected Services: the third-party tools that the Customer uses with the Plugin on their own initiative, in particular FluentCart or FluentCRM.
  • Third-Party Components: WordPress itself, PHP, the Customer’s server, the Community Platform, the Connected Services, and the themes, plugins, libraries, application programming interfaces and services provided by third parties with which the Plugin interacts.
  • Order: the act by which the Customer obtains a license, whether free or paid, under these Terms.
  • Contract: the agreement formed between the Publisher and the Customer upon confirmation of the Order, consisting of these Terms, the description of the offer purchased and the Privacy Policy.

Article 2: Identification of the Publisher

  • Company name: Sdravobiz S.R.L.
  • Legal form: Societate cu Răspundere Limitată (S.R.L.)
  • Registered office: Strada Trandafirilor 51, 307220 Giroc, Romania
  • CUI / Cod Unic de Înregistrare: RO51472367 (transactions in Romania)
  • EU VAT number: RO51472369 (transactions outside Romania)
  • Înmatriculare la Registrul Comerțului: J2025016522009
  • Share capital: 200 RON
  • Email (publisher, legal, GDPR): contact@sdravobiz.com
  • Email (customer service, orders, support): contact@sdravobiz.com
  • Websites: https://fcextensions.com and https://sdravobiz.com

The Publisher is registered for Romanian VAT at the standard rate of 21% and is registered under the European Union One-Stop-Shop (OSS) scheme for distance sales of electronic services to consumers residing in another Member State.

Article 3: Purpose of the Contract

These Terms define the rights and obligations of the Parties in connection with the supply of the Plugin, its updates and the related services.

The Product is sold worldwide, from Romania, by electronic means.

The Product is downloadable software, installed and run by the Customer on their own WordPress site. It is not provided as a hosted service. The Publisher operates no platform on which the Customer’s community would run, stores no Community Data, and has no access to the Customer’s site or database.

What the Customer obtains is a license key, whether free or paid, which grants access, for a set number of Sites, to the corresponding Modules, to the updates delivered by the License Server and to support, under the conditions of Articles 8 to 11.

The Customer acknowledges having reviewed, prior to their Order, the essential characteristics of the Product, its price, its conditions of performance, its technical requirements, its limits and these Terms. In particular, the Customer acknowledges that FC Extensions is a set of extensions for their Fluent Community community, and not a custom development, community management or consulting service: the results obtained depend directly on their community, their settings and the resources they devote to it.

Article 4: Offers, services and prices

4.1 Free Modules and free license

The Product and the Free Modules are provided free of charge. A free registration on https://sdravobiz.com, with the Customer’s first name and email address, provides them with a free license key, stored in their customer account. This single key unlocks all Free Modules, access to their updates and access to support, under the conditions of these Terms.

The free license is not a subscription: it involves no payment and has no renewal date.

4.2 Founder offer

The Founder offer is a lifetime license. For a single payment, it provides access to all Premium Modules, current and future, to their updates and to support, with a single license key, for the duration defined in Article 15.

It is offered in three tiers: one (1) Site, twenty-five (25) Sites or one hundred (100) Sites.

Its price increases with each release of a new Premium Module. The applicable price is the one displayed on the Publisher’s Website on the day of the Order; it is permanently secured for the Customer for the license concerned.

The Founder offer remains open until the release of the fifth Premium Module. A global lifetime offer may then replace it, under its own conditions.

Premium Modules are made available as they are released. The Customer is informed that, as of the date of these Terms, they are in preparation, and that the Publisher makes no commitment to any release date (Article 10).

The holder of the Founder offer also benefits from the advantages described on the Publisher’s Website on the day of their Order, in particular: access to trial versions of Premium Modules before their release, a private space in the FC Extensions community, a vote on the order of releases and the “Founder” badge.

The Customer is expressly informed that the term “lifetime” refers to the commercial and technical lifetime of the Product, and not to a perpetual or unlimited duration. The conditions, limits and cases of termination of this plan are fully defined in Article 15, which the Customer acknowledges having read and accepted before their Order.

4.3 Premium Modules offered separately

Each Premium Module may also be offered separately, as an annual subscription or a lifetime license. The conditions of these offers are those displayed on the day of the Order. The provisions of these Terms relating to annual subscriptions then apply to the Module concerned, and those relating to the lifetime license apply to the lifetime plan.

4.4 Number of Sites

Paid offers differ by the number of Sites on which the key can be activated simultaneously.

The Product is complete in every offer. The Modules covered and their settings are identical from the first tier to the last. The offers differ by the number of Sites.

Details of the offers, the number of Sites included and current prices can be viewed in real time on the Publisher’s Website, which forms an integral part of the Contract.

4.5 Launch offers

The Publisher may offer launch offers, limited in time or in number of Customers, with a preferential price, an increased number of Sites or special benefits. The Founder offer is one of them.

The conditions of a launch offer are those displayed on the day of the Order; they are secured for the Customer for the license concerned and may neither be extended to a later order nor combined with another offer, unless expressly stated otherwise.

4.6 Help and support

Help for users is provided first through the FC Extensions community, on sdravobiz.com. Technical support, reserved for Customers, is written support, provided from the customer account. It does not include telephone calls, video conferences or individual appointments.

It is not limited by any duration of its own: it is included for the entire duration of the license, including a lifetime license, for as long as the Publisher continues its business and publishes the Product.

It covers the installation, configuration and operation of the Plugin and its Modules. It does not include: the development of specific features, writing content for the Customer’s community, configuring the Community Platform or the Connected Services, administering their hosting, fixing their theme or their other plugins, or auditing or taking over their site.

The Publisher endeavors to provide a first response within a target time of one business day. This time is a goal and not a contractual commitment.

4.7 Prices

Prices are displayed in the currency shown on the Publisher’s Website, in particular in euros (EUR), or in the currency selected by the Customer. They are stated exclusive of tax; the amount of applicable VAT is calculated at the time of payment according to the rules of Article 6.

Prices do not include: the Customer’s domain name and hosting, the licenses for the Community Platform, the Connected Services and the other plugins they use, the fees for third-party services they activate on their own initiative, or the fees charged by payment providers.

4.8 Price changes and additional services

The Publisher reserves the right to change its prices at any time. Orders in progress are invoiced at the price in force on the day they are confirmed.

For annual subscriptions, any price increase is notified to the Customer by email at least thirty (30) days before it takes effect. A Customer who refuses the new pricing may cancel their subscription without penalty before the effective date; if they do not cancel, the new pricing applies to them from the next renewal date.

The Publisher also reserves the right to offer, in addition and at their own price, additional services, separate from the Premium Modules, whose operation involves recurring costs or a dependency on third-party application programming interfaces. These services are not included in the license, whatever its form, and their absence does not constitute a defect of the Product.

Article 5: Order and formation of the Contract

Orders are placed online according to the following steps:

  • selection of the offer, free or paid, and of the number of Sites;
  • entry of billing information (identity, address, VAT number for EU Professionals);
  • express acceptance, by a single checkbox whose label lists each of these items, of these Terms, of the Privacy Policy and, for Consumers, of the immediate provision of the Product entailing waiver of the right of withdrawal under the conditions of Article 17;
  • secure payment, for a paid offer;
  • confirmation of the Order by email, including the download link and the license key.

The Contract is formed when the confirmation email is sent, after confirmation of payment by the payment provider where the offer is paid. The Publisher reserves the right to refuse an Order for a legitimate reason: suspected fraud, an ongoing dispute with the Customer, or a manifest non-compliance of the intended use with Articles 18 and 19.

Article 6: VAT and invoicing

6.1 Applicable VAT

  • Consumer residing in Romania: Romanian VAT at the standard rate of 21%.
  • Consumer residing in another EU Member State: VAT of the country of residence, applied under the OSS scheme.
  • Professional established in another EU Member State: reverse charge, subject to providing a valid EU VAT number verified through the VIES system. Otherwise, VAT is applied.
  • Customer established outside the European Union: invoiced without VAT, the Customer remaining responsible for the taxes, duties and formalities applicable in their country.

6.2 Invoicing

An invoice compliant with Romanian tax requirements is issued for each paid Order and sent by email within a maximum of 72 hours after confirmation of payment. For annual subscriptions, an invoice is issued at each renewal date. Invoices are also available in the customer account.

The Customer is responsible for the accuracy of the information they provide. Any request to correct an invoice resulting from incorrect information provided by the Customer may incur administrative fees.

Article 7: Payment

7.1 Payment methods

Payment is made exclusively online, by bank card, through the payment provider Stripe (Stripe Payments Europe, Limited). Accepted methods include Visa, Mastercard, American Express, Apple Pay and Google Pay.

The Publisher does not store any banking data. Payment information is collected and processed directly by the provider, in accordance with the PCI-DSS standard and its own privacy policy.

7.2 Subscriptions and recurring charges

When an annual subscription is offered and purchased (Article 4.3), it gives rise to an automatic recurring charge at each renewal date, until cancellation by the Customer under the conditions of Article 16. The Customer expressly authorizes this charge when placing their Order and undertakes to maintain a valid payment method throughout the term of the subscription.

7.3 Non-payment

In the event of non-payment, rejection or failure of payment, the Publisher informs the Customer by email and makes new charge attempts.

If the situation is not remedied, the subscription ends at its renewal date and Article 11.2 applies.

The Publisher also reserves the right to initiate any appropriate collection procedure and to claim the late payment interest and the fixed compensation provided for by the applicable law.

Article 8: License of use and source code

8.1 The code is licensed under the GPL

The PHP code of the Plugin is distributed under the GNU General Public License, version 2 or later, in accordance with the rules of the WordPress ecosystem. The rights this license grants to the Customer are neither restricted nor conditioned by these Terms.

8.2 What the GPL does not cover

The following are not covered by the GPL and remain the exclusive property of the Publisher or its licensors: the FC Extensions name and logo, images, illustrations, fonts, style sheets, documentation content, texts of the Publisher’s Website, as well as the Publisher’s services and infrastructure: License Server, update channel, customer account, support and community.

8.3 What is sold

What the Customer obtains through their Order, whether free or paid, is access to the Publisher’s services: a license key, a number of activations, the corresponding Modules, the updates delivered by the License Server, and support. The price of a paid offer is not consideration for the delivery of the code, but for these services.

Consequently, the Customer’s exercise of the freedoms granted by the GPL, in particular the freedom to redistribute the code, places no obligation on the Publisher to open access to its services to a third party, or to deliver updates or support to a site that does not have a valid activation.

8.4 Trademarks

The Customer may not redistribute a modified version of the Plugin under the FC Extensions name, logo or visual identity, or in a manner likely to suggest that it is published, endorsed or maintained by the Publisher.

Article 9: License key, activations and number of Sites

9.1 Activation

The license key is activated from the License page of the FC Extensions section of the Portal, on each Site where the Plugin is installed. Activation registers the Site’s address with the License Server and counts one activation against the quota of the offer purchased.

During each exchange with the License Server, the Site transmits only: the product identifier, the license key, the Site’s address, the installed version number and an anti-replay nonce. No Community Data, no Member address and no site content is transmitted.

9.2 Releasing an activation

The Customer may deactivate the key on a Site at any time from the same page. If that Site is locked, the Publisher releases the activation upon simple request sent to contact@sdravobiz.com. The activation is then returned to the quota and may be transferred to another Site.

When the quota is reached, activation of an additional Site is refused. It is up to the Customer to release an activation or to purchase a higher offer.

9.3 What a Site is

An activation corresponds to a WordPress installation identified by its address. A change of domain name, a hosting migration or the regeneration of the site’s security keys may require reactivation. For this purpose, the Plugin provides a grace period of seventy-two (72) hours and attempts an automatic repair with the License Server.

9.4 Confidentiality of the key

The license key is personal. The Customer keeps it confidential and is responsible for any use made of it. Public disclosure of a key, its separate resale or its sharing with third parties outside the scope of Article 14 entitles the Publisher to revoke it without notice or refund.

Article 10: Updates and distribution channel

Updates to the Plugin are offered directly in the Customer’s WordPress administration, delivered by the License Server against a valid key. Each package is sealed and verified by cryptographic signature before installation.

The license includes, for its duration and for the Modules it covers: fixes, compatibility updates for new versions of WordPress, PHP and the Community Platform, and new features of the Product, subject to Article 4.8 on additional services. New Modules are delivered through updates of the Product.

The Publisher makes no commitment to any release schedule, any release date for a Module, any future feature or any roadmap. Developments announced, presented or mentioned for information purposes do not constitute a contractual commitment.

The Customer remains free not to install an update. They are then solely responsible for any malfunctions, incompatibilities or vulnerabilities that may result, and support may be conditional on installing the current version.

The Publisher may discontinue support for a major version of WordPress or PHP that has become obsolete, or for a Third-Party Component that is no longer maintained, without this constituting a lack of conformity.

Article 11: Expiry, license validity and locking

This article describes exactly what happens depending on the status of the license. The Customer acknowledges having read it before their Order.

11.1 Free license and Founder offer

The free license and the Founder offer are not subscriptions: they have no renewal date. They remain valid as long as they are not deactivated or revoked, within the limits of Article 15 for the lifetime license.

11.2 After a subscription expires

When a subscription to a Premium Module (Article 4.3) expires without being renewed, that Module turns off under the conditions of Article 11.3. The other Modules covered by an active license continue to work.

11.3 Locking

Without an active key, the Modules turn off. This happens immediately when the license has never been activated on the Site, has been revoked or deactivated, is invalid, has been detected on a cloned Site, when the Plugin’s files have been modified, or in the case provided for in Article 11.4. Locking has exactly the following effects:

  • The Modules turn off. Their features are no longer offered on the Site.
  • The Plugin’s administration is limited to the License page, to enter a valid key.
  • The Customer’s community keeps working. The Community Platform and the site work normally.
  • The anonymous profile remains protected. The content of deleted Members that it holds stays in place.
  • Nothing is deleted. No data is erased, altered or made unreadable. The Customer recovers all of their settings and Community Data as soon as a valid key is activated.

Since the Customer’s data remains in their own database, they retain in all cases the ability to access it by their own means: backup, database export, hosting administration tools.

11.4 Periodic license confirmation

The Site confirms its license with the License Server automatically every week. Each confirmation is valid for forty-five (45) days. A temporary unavailability of the License Server or a network outage therefore does not lock the Site: the recorded status is never downgraded by a communication failure, and the Plugin reconnects on its own.

If the Site cannot reach the License Server for more than forty-five (45) consecutive days, the Plugin locks under the conditions of Article 11.3. It unlocks on its own at the first successful contact, without any action by the Customer. It is up to the Customer to ensure that their hosting allows outgoing connections to the License Server.

11.5 Remedy guaranteed by the Publisher

If the Site remains locked for a reason not attributable to the Customer while their license is valid, in particular a prolonged unavailability of the License Server or an error by the Publisher, the Publisher undertakes, upon simple request sent to contact@sdravobiz.com, to restore the operation of the Plugin on that Site within five (5) business days, free of charge. It does so by any appropriate means: a new confirmation of the license, a version of the Plugin that works without contacting the License Server, or assistance in restoring the Site’s connection.

In the event of the permanent discontinuation of the Product, Article 15.3 c) applies: the source code is published without a license mechanism, and Sites already installed continue to work without the License Server.

Article 12: Installation, Customer environment and requirements

12.1 Requirements

The Plugin requires a standalone WordPress site, the Community Platform and PHP 8, as well as the requirements published on the Publisher’s Website and listed in the Product package. The requirements specific to each Module are also indicated there. It is up to the Customer to verify, before their Order, that their environment meets them.

12.2 The Customer is in control of their site

The installation, configuration, security, backup, performance and maintenance of the Customer’s site are their sole responsibility. The Publisher does not access the Customer’s site, except through delegated access that the Customer may grant on an occasional basis for support purposes, revocable at any time.

12.3 Backups

Since the Publisher holds no copy of the Customer’s data, it cannot under any circumstances restore it. It is up to the Customer to set up and verify their own backups, in particular before any update of the Plugin, WordPress, their theme or their other plugins.

12.4 Scheduled tasks

Some functions, such as license checks, rely on the WordPress task scheduler, whose execution depends on the site’s traffic. On a low-traffic site, these processes may be delayed. The Publisher recommends setting up a scheduled task at server level; its implementation is the responsibility of the Customer or their hosting provider.

Article 13: Dependencies: community platform and third-party services

13.1 The Plugin builds on existing software

FC Extensions does not replace the Customer’s Community Platform: it builds on it. Its operation therefore requires interoperability with Third-Party Components that the Publisher does not control and whose terms, interfaces, formats and prices may change independently of its will.

FC Extensions is an independent product. The Publisher is not affiliated with WPManageNinja; Fluent Community is a trademark of its owner.

13.2 Consequences accepted by the Customer

The Customer accepts that the occurrence of any of the following events (this list not being exhaustive) is beyond the Publisher’s control and cannot give rise to its liability:

  • the modification, restriction, degradation or removal of a function, an application programming interface or an entry point of the Community Platform, a Connected Service or any other Third-Party Component;
  • changes to WordPress, PHP, a theme, a third-party plugin or a hosting configuration that make a function unavailable or degraded;
  • the cessation of business, acquisition, change of policy or disappearance of a third-party publisher or a hosted scheduler;
  • a conflict between the Plugin and other software installed by the Customer on their site;
  • any decision by a third-party supplier, a hosting provider or a public authority affecting the operation of the Customer’s site.

13.3 Publisher’s right to adapt

Should any of these events occur, the Publisher may, at its sole discretion and without this constituting a breach of contract: adapt the Plugin, modify or restrict the functions concerned, discontinue support for a Third-Party Component, or offer an alternative solution. It will favor, in order, the solutions least detrimental to the Customer, and will inform the Customer as far in advance as possible.

In particular, when the Community Platform incorporates a function equivalent to that of a Module, the Publisher may discontinue that Module after announcing it. Where possible, it synchronizes the Module with the Community Platform’s function. This discontinuation does not constitute a lack of conformity.

13.4 No guarantee of universal compatibility

No provision of the Contract, no statement on the Publisher’s Website, no documentation and no commercial exchange may be interpreted as a guarantee that the Plugin is compatible with all existing or future themes, plugins, caching systems, web application firewalls, hosting services, browsers, phones or Connected Services.

The list of supported Connected Services is the one published on the Publisher’s Website at the relevant date. It is subject to change.

13.5 Services activated by the Customer

The Connected Services that the Customer connects to the Plugin fall under their own accounts and the specific terms of those services. The Publisher is neither their agent, guarantor nor intermediary, and has no access to those accounts or their content.

Article 14: Resale and use on behalf of third parties

14.1 Use on behalf of third parties

A Customer acting as an agency, integrator or service provider may install the Plugin on the sites of their own clients, within the limit of the number of Sites of their offer. With respect to the Publisher, they remain the sole license holder, the sole contact for support and solely responsible for compliance with these Terms on each of those Sites.

It is up to them to provide first-level assistance to their end clients themselves, as those end clients have no contractual relationship with the Publisher.

14.2 Prohibition of resale

The resale or redistribution of license keys is prohibited. The only exception: the Customer may use their keys for their own clients’ projects, as provided in Article 14.1, provided they never charge those clients for the license key itself, separately from their service.

14.3 Commercial reference

Unless the Customer objects by notice sent to contact@sdravobiz.com, the Publisher may cite the Customer’s name and logo as a commercial reference in its communication materials. This right never extends to the Customer’s Community Data or figures.

Article 15: Founder offer and lifetime license

15.1 Scope

The lifetime license, including the Founder offer, gives the Customer, for a single payment and without a subscription, for the duration defined in this article, the right to activate the Plugin on the number of Sites of the offer, and access to the Modules it covers as they are released, to their updates and to support.

Support is not limited by any duration: it is owed for as long as the Publisher continues its business and publishes the Product.

It is attached to a specific Customer. It is not assignable, transferable or divisible, except with the prior written consent of the Publisher.

15.2 Definition of the duration: essential provision

The term “lifetime” means the commercial and technical lifetime of the Product, and not a perpetual, unlimited or guaranteed duration.

By confirming their Order, the Customer expressly acknowledges having understood and accepted that the lifetime license:

  • does not constitute a guarantee of the continued existence of the Product, of the publishing company, of a technology or of a Third-Party Component;
  • places the Publisher under no obligation to maintain the Product beyond what the components and ecosystem on which it depends allow;
  • creates no perpetual obligation for the Publisher;
  • does not prevent the Publisher from exercising the rights provided for in Articles 4.8, 10, 13.3 and 15.3.

This provision is a decisive condition of the price granted, without which the Publisher would not have contracted at that price.

15.3 Termination of the lifetime license

a) Discontinuation decided by the Publisher. When the Publisher decides, on its own initiative, to stop publishing and supporting the Product (for strategic or economic reasons, or to reposition its offering), it notifies the Customer by email and gives six (6) months’ notice before the License Server is actually shut down.

Throughout this notice period, updates and support continue to be provided under normal conditions, and the Publisher provides the Customer with the information useful for continuing their activity. No new amount is charged for the lifetime plan.

b) Discontinuation imposed on the Publisher. The six (6) months’ notice does not apply, and discontinuation may occur within a shorter period, or even immediately, when it results from a cause beyond the Publisher’s control: a decision by a public authority, a force majeure event within the meaning of Article 22, or the cessation of business, dissolution, liquidation or insolvency proceedings of the Publisher itself. The Publisher then undertakes, to the extent materially possible, to pass on to the Customer the notice it has itself received and to inform the Customer without delay. These undertakings constitute an obligation of means.

c) What remains in all cases. The termination of the lifetime license ends updates and support. It does not take away from the Customer the code already installed on their Sites, the rights granted to them by the GPL over that code, or their data, which remains in their own database.

In the event of the permanent discontinuation of the Product, the Publisher undertakes to publish the entire source code, free of any commercial condition, and to remove the license mechanism from it, so that Sites already installed continue to work without the License Server. This undertaking applies in case a) as well as in case b), within the limits, for the latter, of what remains materially possible.

d) No compensation. Upon expiry of the applicable notice period, or on the date of discontinuation when no notice could be given, the lifetime license terminates automatically. This termination gives no right to any refund, indemnity, compensation or damages, regardless of the amount paid, the date of the Order or the actual period of use, subject to the mandatory consumer protection provisions.

The Customer acknowledges that this absence of compensation is the direct counterpart of the flat-rate price granted, and that it is a decisive condition of the offer.

e) Breach by the Customer. The lifetime license may be terminated automatically, under the conditions of Article 16.4, in the event of a serious breach by the Customer of these Terms, in particular of Articles 18 and 19.

15.4 Changes and additional services

The Customer accepts that certain functions covered by the lifetime license may be modified or restricted under the conditions of Articles 10 and 13.3, without the lifetime plan preventing the exercise of these rights and without these changes giving rise to any refund, even partial.

The additional services referred to in Article 4.8 are not included in the lifetime license. The Customer’s refusal to purchase them does not terminate their license, but excludes the functions concerned.

Article 16: Term and termination

16.1 Term

Subscriptions, when offered (Article 4.3), are purchased for one year and renew automatically for an identical period until cancelled. The free license is governed by Article 4.1 and the lifetime license by Article 15.

16.2 Termination by the Customer

The Customer may cancel their subscription at any time from their customer account, without notice or justification. Cancellation takes effect at the end of the current period, which has already been paid and is non-refundable, including in the event of early cancellation.

On the effective date, Article 11.2 applies.

The holder of a free license may stop using the Product at any time and deactivate their key from the License page.

16.3 Termination by the Publisher

a) For convenience. When the Publisher decides on its own initiative to end a subscription offer, it notifies the Customer by email and gives three (3) months’ notice. The Customer is refunded pro rata for periods already paid and not used.

b) For an external cause. When the discontinuation results from one of the causes listed in Article 15.3 b), the three (3) months’ notice does not apply. The Publisher passes on to the Customer the notice it has itself received, informs the Customer without delay and refunds pro rata the periods already paid and not used, subject to its actual ability to do so in the event of insolvency proceedings.

c) Free license and lifetime license. This article does not apply to the lifetime license, which is governed by Article 15.3. Free Modules evolve under the conditions of Articles 10 and 13.3.

16.4 Termination for breach

In the event of a serious breach by the Customer of any of their obligations (in particular persistent non-payment, violation of Articles 18 or 19, unauthorized disclosure or resale of a key, circumvention of the license mechanisms), the Publisher may immediately revoke the key, then terminate the Contract automatically fifteen (15) days after a formal notice that has remained without effect.

In the event of a serious and immediate threat to security, legality or the rights of third parties, revocation and termination may take place without notice.

Termination for breach gives no right to any refund, including for a lifetime license, and is without prejudice to any claim for damages.

Article 17: Right of withdrawal and no refunds

17.1 Exclusion for digital content

In accordance with Article 16 lit. m) of OUG nr. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with the Consumer’s prior express consent and their acknowledgment that they thereby lose their right of withdrawal.

By confirming their Order, the Consumer:

  • expressly consents to the immediate provision of the Product and its license key, and
  • expressly acknowledges that they consequently lose their right of withdrawal as soon as it is provided.

This acceptance is given through the checkbox that the Consumer ticks when placing their Order, whose label expressly mentions the immediate provision and the resulting waiver of the right of withdrawal.

17.2 No refunds

No refunds are granted. This rule is common to all of the Publisher’s products. The Product is software made available immediately: its delivery is complete as soon as the key and the download link are provided.

Before their Order, the Customer has the means to evaluate the Product: the detailed description on the Publisher’s Website, the documentation, the FC Extensions community, and the Free Modules, which they can install and use free of charge. They are invited to check the requirements of Article 12 and the compatibility of their environment before buying.

This policy does not constitute a waiver of the provisions of Article 17.1, and does not affect the Consumer’s mandatory rights in the event of a proven lack of conformity, governed by Article 20.1.

17.3 Duplicate charge

When the same Order has been charged twice, the extra charge is returned upon simple request sent to contact@sdravobiz.com. This is not a license refund within the meaning of Article 17.2, but the return of a payment made without cause.

Article 18: Customer obligations and liability

The Customer is solely responsible for:

  • their website, domain name, hosting, security, backups and their restoration;
  • the content published in their community, its lawfulness and its relevance;
  • the moderation of their community and the rules they set for their Members;
  • the information they owe their Members about the use of their data;
  • their role as data controller for the Community Data, under the conditions of Article 21;
  • the retention periods they apply to the Community Data;
  • the settings they choose for each Module, in particular what happens to the content of a Member who deletes their account, and the information they give their Members about it. The deletion of an account by a Member is permanent;
  • the Connected Services they connect and the specific terms of those services;
  • the confidentiality of their license key, their customer account credentials and the access they grant to their staff;
  • the accuracy of the information provided to the Publisher, in particular for invoicing;
  • the compliance of their activity with the regulations applicable to them: consumer law, pre-contractual information, sector-specific regulations, professional obligations, taxation.

The Customer indemnifies the Publisher against any complaint, action, claim or judgment brought by a Member, a third party or an authority, based on the Customer’s use of the Product, on the data they collect or on a breach of their obligations, and will bear the resulting defense costs and damages.

Article 19: Prohibited uses

The Customer is in particular prohibited from:

  • circumventing, disabling, neutralizing or altering the license, verification, activation or update sealing mechanisms, or attempting to obtain updates without a valid activation;
  • publicly disclosing, separately reselling, sharing or making available a license key, outside the scope of Article 14;
  • activating the Plugin on more Sites than their offer allows, in particular by duplicating an installation;
  • undermining the integrity, security or availability of the License Server, the update channel, the customer account or the Publisher’s Website;
  • using the Product for any unlawful, misleading or fraudulent activity, or for unsolicited marketing in breach of applicable rules;
  • using the FC Extensions name, logo or visual identity in a manner likely to cause confusion about the origin of a modified version (Article 8.4);
  • requesting support for a Site that does not have a valid activation.

The word “unlimited” appearing on the Publisher’s Website refers to normal professional use in good faith.

Any breach entitles the Publisher to revoke the key and terminate the Contract under the conditions of Article 16.4.

Article 20: Warranties and liability of the Publisher

20.1 Warranty of conformity

The Publisher warrants that the Product conforms to the essential characteristics described on the Publisher’s Website. In the event of a proven lack of conformity, it corrects the defect or makes a conforming version available within a reasonable time.

When a substantial lack of conformity cannot be corrected within a reasonable time, the Consumer retains the rights granted by the applicable mandatory law, including, where applicable, termination of the Contract and a refund.

20.2 Obligation of means

The Publisher is bound by an obligation of means. The Product is provided “as is”. The Publisher does not guarantee uninterrupted operation, free of errors or bugs, or compatibility with all existing or future environments, themes, plugins, hosting services and third-party services.

20.3 Warranty exclusions

The following are expressly excluded from the warranty: defects, malfunctions or unavailability resulting from:

  • use that does not comply with the documentation or these Terms;
  • a modification of the Plugin’s code by the Customer or a third party;
  • the Customer’s environment: hosting, PHP or WordPress version, theme, other plugins, cache, web application firewall, server configuration, scheduled tasks;
  • a Third-Party Component, the Community Platform or a Connected Service (Article 13);
  • the settings and texts defined by the Customer;
  • failure to install an update published by the Publisher;
  • a fault in a Member’s device, network, connection or browser;
  • a force majeure event (Article 22).

20.4 No guarantee of commercial results

The Publisher guarantees no commercial result. In particular, it does not guarantee growth of the Customer’s community, engagement of its Members, revenue or return on investment.

The screens, communities, members, figures and examples shown on the Publisher’s Website are fictitious and provided for illustration purposes. They do not constitute a contractual commitment.

20.5 Limitation of liability

To the fullest extent permitted by applicable law, the Publisher’s total cumulative liability, for all causes and all damages combined, is limited:

  • for Free Modules, provided free of charge: to the lowest amount permitted by applicable law;
  • for annual subscriptions: to the amounts actually paid by the Customer during the twelve (12) months preceding the event giving rise to liability;
  • for the lifetime license, including the Founder offer: to one third (1/3) of the price actually paid for that license.

20.6 Excluded damages

Under no circumstances shall the Publisher be held liable for indirect or intangible damages, in particular: loss of data that was not backed up, operating loss, loss of revenue, loss of margin, loss of customers, loss of opportunity, content deleted at a Member’s request in accordance with the Customer’s settings, migration or reconstruction costs, damage to image or reputation, or for the consequences of any unavailability of the Customer’s site or of a third-party service.

20.7 Reservation

The limitations and exclusions of this article do not apply in the event of fraud or gross negligence by the Publisher, in the event of personal injury, or where mandatory law prohibits them, in particular for the benefit of Consumers.

Article 21: Personal data

21.1 Customer data

The processing of the Customer’s personal data by the Publisher (account, order, invoicing, license, support) is governed by Regulation (EU) 2016/679 (GDPR), Legea nr. 190/2018 and the Privacy Policy, which forms an integral part of the Contract.

21.2 Data of the Customer’s Members: the Publisher is not a processor

Community Data is stored in the database of the Customer’s site, on their own hosting. It does not pass through any server of the Publisher, is never transmitted to it and is not accessible to it.

Consequently:

  • the Customer is the sole data controller within the meaning of Article 4.7 of the GDPR: they determine the purposes and means, define the legal bases and retention periods, inform their Members, obtain the necessary consents, publish their own privacy policy and respond to requests to exercise rights;
  • the Publisher is neither a data controller nor a processor within the meaning of Article 28 of the GDPR with respect to this data. It provides software, not a processing service. No data processing agreement is required on this basis, and none may be inferred from these Terms.

The only exception is where the Customer requests support that requires access to their site: the Publisher then acts as a processor, on the Customer’s specific and documented instructions, for the duration of the intervention only, under the conditions set out in the Privacy Policy.

21.3 What the Plugin makes available to the Customer

The Plugin relies on the Customer’s WordPress accounts and Community Platform: access and erasure requests from their Members are handled with the tools of WordPress and the Community Platform.

The Delete Account Module allows Members to delete their own account. Their profile, photo, cover image, subscriptions, notifications, progress, FluentCRM contact and WordPress account are then erased; their posts, comments, reactions and messages remain in the community under an anonymous profile; their FluentCart orders are kept, detached from the account. It is up to the Customer to describe this process in their own privacy policy.

These functions are tools made available to the Customer; their configuration and use are the Customer’s sole responsibility.

21.4 Confidentiality

Each Party undertakes to keep confidential the non-public information of the other Party that comes to its knowledge, for the duration of the Contract and for five (5) years after it ends.

Article 22: Force majeure

Neither Party may be held liable for a failure to perform that is prevented by a force majeure event within the meaning of Article 1351 of the Romanian Civil Code.

The following are in particular considered as such: natural disasters, fires, floods, armed conflicts, terrorist attacks, general strikes, pandemics, widespread failures of telecommunications or power networks, large-scale cyberattacks, as well as any decision by a public authority making performance of the Contract impossible.

The affected Party notifies the other as soon as possible. If the situation continues beyond sixty (60) days, either Party may terminate the Contract without compensation.

Article 23: Complaints and disputes

23.1 Prior complaint

Any complaint must first be sent to contact@sdravobiz.com. The Publisher undertakes to provide a first response within a target time of seventy-two (72) business hours and to propose a solution within a reasonable time.

23.2 Amicable resolution

A Customer who is a Consumer may use an amicable dispute resolution mechanism, and in particular refer the matter to:

23.3 Jurisdiction

Failing amicable resolution:

  • Professional Customers: exclusive jurisdiction of the Romanian courts with territorial competence over the Publisher’s registered office.
  • Consumer Customers: jurisdiction determined by the applicable public policy rules, in particular Regulation (EU) No 1215/2012, which allows the Consumer to bring proceedings, at their choice, before the courts of the Member State where they are domiciled.

Article 24: Governing law

These Terms and the Contracts concluded under them are governed by and construed in accordance with Romanian law, to the exclusion of any other law, subject to the mandatory provisions of the law of the Consumer’s country of habitual residence that cannot be derogated from by contract (Regulation (EU) No 593/2008 “Rome I”, Article 6).

The GNU General Public License applicable to the code remains governed by its own terms.

Article 25: Final provisions

25.1 Amendments to the Terms. The Publisher may amend these Terms at any time. The version applicable to each Order is the one in force on the date it is confirmed. For current subscriptions and lifetime licenses, any substantial amendment is notified at least thirty (30) days before it takes effect; a Customer who refuses it may cancel their subscription without penalty before that date.

25.2 Entire agreement. These Terms, the description of the offer purchased and the Privacy Policy constitute the entire agreement between the Parties and prevail over any prior or conflicting exchange, quote, presentation or document, including the Customer’s purchasing conditions.

25.3 Severability. If any provision of these Terms is declared void, unlawful or unenforceable, the other provisions shall remain in full force. The Parties shall endeavor to replace it with a valid provision of equivalent economic effect.

25.4 No waiver. A Party’s failure to invoke a breach by the other Party shall not be interpreted as a waiver of the right to invoke it later.

25.5 Assignment. The Customer may not assign the Contract without the prior written consent of the Publisher. The Publisher may assign the Contract to any company in its group or as part of a merger, contribution or business transfer, provided that the assignee assumes its obligations.

25.6 Subcontracting. The Publisher may use subcontractors to perform the Contract, for whom it remains responsible toward the Customer.

25.7 Evidence. Electronic records (License Server logs, emails, online forms, payment provider receipts) kept in the systems of the Publisher or its subcontractors are admissible as evidence, unless the Customer proves otherwise.

25.8 Language. These Terms are drafted in French. Translations are provided as a courtesy; in the event of any discrepancy, the French version prevails for Customers outside Romania, and the Romanian version prevails for Customers established in Romania and for any proceedings brought before a Romanian court.

25.9 Contact details. All correspondence relating to these Terms must be sent to:

Sdravobiz S.R.L.
Strada Trandafirilor 51
307220 Giroc, Romania
Legal and GDPR: contact@sdravobiz.com
Customer service, orders and support: contact@sdravobiz.com

Last updated: October 10, 2026

Powered by